Guests
A CRM that remembers every regular.
Profiles build themselves from bookings and tickets: visits, spend, allergies, favourite dish, VIP. The host greets them like regulars because the card is already open.
Included in · Main & Chef’s Table
Amara WijayaVIP
[email protected] · +62 812 ···
$3,240
lifetime spend
Visits
18
Avg spend
$180
Last seen
Apr 2
Favourite dishMiyazaki A5 Wagyu
Favourite wineCatena Malbec
AllergiesNuts
On a busy night
How Host actually uses it.
01
They book or they walk in
Either way a card exists before the first course. Name, party, notes.
02
The ticket writes the rest
What they ate, what they spent, whether they tipped. The card gets richer without a CRM intern.
03
Next visit is shorter
The host opens the card. The kitchen already has the allergy. Marketing already has the segment.
01
No one types a profile
A reservation creates the card. A paid ticket adds spend, dishes and the date. Allergies travel from the book to the kitchen ticket without a second form.
02
The room has a memory
Last seen, lifetime spend, favourite wine, notes from the last host. The waiter does not have to ask “have you been here before?” like a stranger.
03
The list you actually own
These guests are yours, not a marketplace’s. Segment them later for a Tuesday campaign. Export them if you ever leave.
What's inside
Everything you get with Guests.
- Cards from every booking and every payment
- Visits, spend, VIP flag and last seen
- Allergies and notes on the guest, not the night
- Favourite dish and wine, learned from tickets
- Opens from reservations, POS and campaigns
- Yours to export. Never rented out
“A regular sat down and the new waiter already knew the nut allergy and the Malbec. That is the product, not the software.”
Same role, next screen